Store Policy
Customer Care
This site was created to share our work with like minded people in a public online gallery.
Whether you are a passing visitor, regular browser or paying customer, we wish to ensure everyone enjoys their time on our site.
If you feel that anything on our site is disrespectful, rude or inappropriate, please use the Contact Form to inform us so that we can look into it.
Privacy
This website uses cookies, which are small text files that are placed on your machine to help the site provide a better user experience. These cookies are used to provide anonymous tracking data to Wix Analytics to allow us to see how the site is being accessed and how we could improve the content for you, our visitors.
As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser.
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Personal information gathered through the checkout process will be held in a database in our Wix account. It is also emailed to us so we can process your purchase. This information will be held for a period not longer than 18 months from the sale.
This information is solely used for arranging and ensuring delivery of the artwork to you, and will not share this information with any other parties.
Artwork Sales and Returns
If you have purchased works of art from this site, please understand that all work is handmade and will have natural levels of imperfection. These are to be embraced and loved as they are blemishes born of love and hard work - each piece is sold as seen.
The measurements, descriptions and photos of each piece are as accurate as possible. Please refer carefully to these details before purchasing. We are more than happy to provide additional photographs or details on the pieces before you purchase to ensure you are happy. Please send a request for further information using the Contact Form​
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If you wish to return an artwork please contact us within 14 days of purchase to arrange this with us. The cost and condition of returned pieces are the customer’s responsibility, and the artwork remains the responsibility of the customer until it reaches us. (Returns must be packaged in the original box and have all packaging reapplied using the same method in which it arrived. The customer must use a tracked and signed for method, insured to the full amount of the purchase price.) We will issue a full refund on returned pieces that meet these conditions minus our original postage fee.
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Every piece is packaged securely however, if an item arrives damaged, this must be taken up with the delivery company as well as informing us (notify us by email within 24 hours of delivery).
Please check the parcel thoroughly when it arrives and take photographs of the package before opening it if it is showing external damage. Please do not sign the “Received in good condition” declaration if you haven’t examined the exterior of the parcel or if it is damaged. We won’t be able to refund if the parcel is signed as being “received in good condition” but is later found to be damaged.​
Payment Methods
We are currently still building this site, and as yet have not set up our page to take payments online. In the future we will be able to accept:
- Credit / Debit Cards
- PAYPAL
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If you are interested in purchasing any artworks, please send a message using the Contact Form
